RETURNS & EXCHANGES
Quality is our highest priority. Always has been, always will be.
We guarantee our merchandise to be free of manufacturing defects, unless otherwise stated, and will accept any defective item for refund or exchange. In accordance with this policy, all returns and exchanges require a photo ID.
ONLINE-STORE and PHONE ORDER PURCHASES
Please note the recent changes to our return policy for online and phone purchases.
ShemTech accepts returns of unworn, undamaged or defective merchandise purchased online. A partial refund or exchange can be issued within 30 days of the original purchase. NOT AFTER. Requests for refund or exchange of merchandise purchased must be accompanied by a receipt. Refunds will be made in the form of the original payment, or credit can be applied to another item. All monogrammed, personalized, final sale, or bargain items cannot be returned or exchanged.